27 Sep 520 4 Step Process for Handling Customer Complaints with Hank Ebeling
Hank Ebeling, founder and owner of H4 Training, joins us to discuss his 4-step process for handling customer complaints....
Customer service Tag
17 Nov 399 What big box gyms can learn from boutique gyms with Kory Angelin
Korey Angelin is the Chief Operating Director of Volofit by Touch Mudder plus he is an author. Kory will be the first to say that it is hard to succeed in any business but specifically the fitness industry and he believes that it is not about what you sell or how you facilitate the process but more about a...
21 Jul 373 In The Trenches: Re-igniting and Re-Engaging Members
Sheay Wheeler is the proud owner of The Function Room, a personal training studio located in Australia. Sheay is passionate about fitness and as a trainer, helping people be the best they can be is what drives his success! ...
02 Jun 364 In The Trenches with Hank Ebeling: Service That Members Love
Hank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of customer service, your club can crush the competition! Follow along for Hank's 14 service points and a "how-to" guide on implementing them. Plus, Hank explains the definition behind "Surprise and Delight."...
03 Mar 344 Putting the Customer Into the Customer Experience with Annette Franz
In today's episode, Annette gives her professional advice on how to improve a club's ability to connect with the customer and provide a customer experience that's worth talking about. Listen and learn, as Annette teaches us how journey mapping can assist in that connection along with bringing "the customer into your team meetings."...
16 Dec 329 The Power and Place of Role Play with Ben Ludwig
Ben Ludwig currently serves as the Growth pastor for CrosspointNow network of churches across Kansas, acts as the Subject Matter Expert in Sales for Fitness Revolution, sits on the Advisory Board for the International Strength Training Organization and works in a consultant role with the fastest growing fitness franchise in the world F45 Training as well as working a hand...
15 Jan 271 Customer Service Success in 2020 with Jaquie Scammell
Jaquie Scammell is Australia’s leading customer service expert, helping create a service mindset to those seeking growth in their organisations and themselves....
27 Sep 256 How to Plan The Ultimate Gym Member Journey
Jon Nasta is a Consulting Partner for Retention Solutions Ltd, Listen360.com and Keepme.ai. Often accused of being obsessed with member engagement and retention Jon has held positions such as COO of Retention Management, Sales Director of Matrix Fitness and Marketing Director for Xercise4Less. He is currently combining all he has learnt about member engagement and club operations by launching...
25 Sep 255 Creating a VIP Customer Experience
Matthew Walrath is the founder of Beyond Macros. Matthew teaches fitness industry professionals how to create remarkable client experiences that get results, increase retention, and generate referrals while decreasing admin and marketing tasks....
05 Dec 203 Myth Busting: Customer Service Secrets
Katie Bossie is the Senior Business Manager, Health & Fitness for Listen 360. ...
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