Customers who have had a complaint resolved effectively are more loyal than customers who have never had a complaint. That's the reason for creating service recovery programs....
The kettlebell. Some of us love it, but many do not know enough about it to have an opinion. Well put plain and simple, kettlebell training is magic....
What do you think about when you hear the word “taxes”? Talking to business owners daily, we found that when most hear “tax” they think about preparing and filing their return and making payments to government agencies at year-end. ...
Semi-absent ownership is a great way to own a franchise without having it take over your whole life. ...
Facebook Ads, when done properly, are the easiest and quickest way to grow your fitness business. Facebook Ads not done properly are the easiest and quickest way to throw your money down the drain....
I believe we are in a perfect storm. Fitness, wellness, and allied health professionals can be the first line of defense against the impacts of lifestyle diseases. And so… a new era of medical fitness begins....
KPIs are an important part of email marketing to make sure your email deliverability & email engagement are healthy. ...
If you want to make your workout memorable it doesn’t matter how short or long a workout is, but it must have these few key moments, peaks and especially something at the end....
Even with COVID mostly behind us, everyone from your staff to your members are thinking about cleanliness. All this additional focus on cleaning means you need to get it right. If you get it right, there’s ways to then leverage that to really boost your bottom line. ...
In this episode, guest Thom Shea explains what the 3 Simple Things are to lead during chaos. His leadership style, of which he learned from the Navy Seals, is prevalent as he shares what has worked for him during his years in the military. Thom Shea is passionate about making people, from all different backgrounds, become better leaders by listening...
