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Club Operations

In today's episode, Annette gives her professional advice on how to improve a club's ability to connect with the customer and provide a customer experience that's worth talking about. Listen and learn, as Annette teaches us how journey mapping can assist in that connection along with bringing "the customer into your team meetings."...

In this episode Brent talks about being successful in 2021 by pivoting your business and reinventing a new plan. Be a mindful leader and learn to empower and recognize your staff for the attributes that they bring to your team. Also, be transparent and open about your plan moving forward and include your leadership to help spread the message to...

Josh Fox is the founder and CEO of Bottom Line Concepts. He has grown the company over the past decade and is proud to have achieved over 300 Million Dollars in savings and refunds for many different organizations. In the day to day operations, his true strength is building relationships as well as managing employees, vendors and an international sales...

In today's episode, Rachel talks all things legal for going into 2021. As a fitness business owner, are your membership waivers up to date? Now that much of your business is virtual, how do the liability laws change? What about posting pictures and videos of your members onto your social media platforms, so you need consent? Rachel answers all of...

It doesn’t get much better than Eric Killian the Fitness CPA sharing his trade secrets with us on how to be financially successful in 2021.The Fitness CPA is here to give you the best advice he can on how to save money and cut costs while keeping your club in the black during these tough times. Take a listen, there...

Today's show will give you the tools to guide you to a successful on-line large group training program, as well as an in-person large group training program. All you will need to do is apply the hard work and the grit and the determination to combine your knowledge and skills with the people of your community. Take a few minutes...

Sherri McMillan, M.Sc. has been inspiring the world to adopt a fitness lifestyle for 30 years and has received numerous industry awards including 2010 CanFitPro International Fitness Presenter of the Year, 2006 IDEA Fitness Director of the Year, 1998 IDEA Personal Trainer of the Year & 1998 CanFitPro Fitness Presenter of the Year....

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