27 Sep 256 How to Plan The Ultimate Gym Member Journey
Jon Nasta is a Consulting Partner for Retention Solutions Ltd, Listen360.com and Keepme.ai.
Often accused of being obsessed with member engagement and retention Jon has held positions such as COO of Retention Management, Sales Director of Matrix Fitness and Marketing Director for Xercise4Less.
Jon is currently combining all he has learnt about member engagement and club operations by launching a new club concept. In addition, he enjoys bringing the health club industries leading attrition defence systems, Listen360 and KeepMe to market.
What you’ll learn
- Where to get started planning your Gym member journey
- Stage 1 – Unconsciously incompetent
- Stage 2 and Stage 3 – Consciously Incompetent to Consciously competent
- Stage 4 – Unconsciously competent
- Your Member Journey Tool Kit
Resources our experts shared in the show
Your Member Journey Tool Kit