Hank Ebeling is a small-business entrepreneur and the founder of H4 Training gyms in the Chicagoland area. He’s built his career on a passion for customer service and customer experience and now helps other small business owners grow their business by focusing on service just like he did. Hank also is the host of the popular Success Trails Podcast in which he has interviews and conversations with a range of other small-business owners. Hank recently authored the book Crushing the Competition with Service.
Hank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of customer service, your club can crush the competition! Follow along for Hank’s 14 service points and a “how-to” guide on implementing them. Plus, Hank explains the definition behind “Surprise and Delight.”
Your Podcast Snapshot
The importance of customer service and customer experience
Having the right team in place to deliver top customer experience
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