27 Sep 520 4 Step Process for Handling Customer Complaints with Hank Ebeling
Hank Ebeling, founder and owner of H4 Training, joins us to discuss his 4-step process for handling customer complaints....
member retention Tag
30 Dec Keepme Shaping Member Retention in 2023
We caught up with Will Erb, Senior Director of Strategic Growth at Keepme, a life cycle CRM system that helps manage leads from the time they're incepted all the way through joining. ...
21 Oct 463 The Value Proposition for Staying InTouch: Anytime, Anywhere
Join Sarah Pellegrino as she speaks with Mary Milkie, InTouch Sales & Customer Success Leader. Learn how InTouch’s lead generation platform helps operators capture leads, automate follow up, track staff performance, and support the new member throughout their entire journey!...
19 Feb 342 The Value Proposition for Meeting Members Where They Are with ASF Payment Solutions & Club OS
Posted at 08:30h
in Marketing, Retention, Sales, Sarah Pellegrino, Technology, The Value Proposition
Join the team at ASF Payment Solutions and Club OS to discuss how to leverage their software solutions to truly engage with your members where they are. We cover the flexibility of ASF’s online services to ensure that members can still engage with the club without stepping a foot inside the door. We’ll hear how data and analytics from both...
15 Jan 271 Customer Service Success in 2020 with Jaquie Scammell
Jaquie Scammell is Australia’s leading customer service expert, helping create a service mindset to those seeking growth in their organisations and themselves....
08 Jan 270 Retention Success in 2020 with Dr Paul Bedford
Dr Paul Bedford has over 20 years experience working in the fitness industry, including roles as a gym instructor, personal trainer, fitness manager and club manager....
08 Mar 222 Dr Paul Bedford Steps to Creating a Retention Plan for Your Fitness Business
Dr Paul Bedford has over 20 years experience working in the fitness industry, including roles as a gym instructor, personal trainer, fitness manager and club manager....
25 Apr 167 A look inside 24 Hour Fitness
Want to learn about 24 Hour Fitness best practices for employee engagement, retention, and their veterans program? Chris Roussos will be sharing his insider knowledge to help you create a culture, in and outside the gym. ...
29 May 002 Picking The Brain Of Fitness Industry Legends Brent Darden And Nardia Norman
In this weeks show we hear from Justin Tamsett, Brent Darden, Nardia Norman and Sharon Tousley. Brent Darden is the President of Brent Darden Consulting, a Chair of REX Roundtables and the former Chairman of IHRSA. He is an exceptional leader and has a wealth of experience in the fitness industry, having been the former owner of Telos Fitness Centre, a...
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