In today's episode, Annette gives her professional advice on how to improve a club's ability to connect with the customer and provide a customer experience that's worth talking about. Listen and learn, as Annette teaches us how journey mapping can assist in that connection along with bringing "the customer into your team meetings."...

Join the team at ASF Payment Solutions and Club OS to discuss how to leverage their software solutions to truly engage with your members where they are. We cover the flexibility of ASF’s online services to ensure that members can still engage with the club without stepping a foot inside the door. We’ll hear how data and analytics from both...

What You'll LearnThe inspiration behind developing systems and processes for staff trainingThe ROI when automating systemsKeeping staff updated on changes made to the processesBrittany Welk is the COO of LadyStrong Fitness and a Performance Consultant for studio owners at Loud Rumor! Brittany is a Fitness Entrepreneur, Business Coach and Speaker. She specializes in helping studio owners create systems that run...

Mohit Rajhans, co-founder of Think Start Inc. He has worked with most of Canada’s top media organizations, with a focus on major brands. Mohit's strategy and content development work has been featured around the world and he has also spent the last 8 years teaching continuing education at Humber College. With a large group of subject matter...

If you’re a facility operator who is hesitant to adopt networked fitness solutions – this is just the episode for you! We explore Precor’s networked fitness solutions: Preva and Advagym by Sony - and give you a sneak peek as to the types of data you’ll be receiving by making them part of your facility....

DID YOU LOVE TODAY'S EPISODE? PLEASE LEAVE A REVIEW

NEVER MISS A SHOW!

With nearly 1 million downloads, The Fitness Business Podcast is the most practical podcast in the world.  Subscribe to the show notes now for all the resources guests share delivered to your inbox.