30 Dec Keepme Shaping Member Retention in 2023
We caught up with Will Erb, Senior Director of Strategic Growth at Keepme, a life cycle CRM system that helps manage leads from the time they're incepted all the way through joining. ...
Member experience Tag
28 Sep 458 Enhancing Your Group Fitness Experience with Vanessa Leone
Let's talk Group Fitness! In this episode, Vanessa Leone covers group fitness topics such as programming, using group fitness to promote small group training, the importance of a great experience for retention, and introducing an instructor assessment to your group fitness team. Vanessa does a wonderful job at capturing a fresh, updated vision of group fitness. Take a listen and...
08 Jun 437 Thinking Ahead: Managing Both Your Margin and Your Mission
In today's Thinking Ahead show, Jason Stowell sat down with Don Doyle, SVP of HealthPlex Associate. Don is a seasoned veteran of the health and wellness industry. He has been involved in club operations for over 20 years. During that time Don implemented many successful growth and development strategies. Don has been a featured speaker at IHRSA, Club Industry, and the Medical...
15 Jan 034 Jim Worthington – How a Health Club Can Make a Difference When You Focus on Wellness
Jim Worthington is the President and Owner of Newtown Athletic Club and Horsham Athletic Club. He has been in the fitness industry since 1978 and worked in all aspects of club management including sales, marketing, operations, programming and general management. Jim has overseen the growth and development of the Newtown Athletic Club from a 15,000 square foot racquet club on...
26 Jun 006 Bill McBride – Business Strategies to Drive Results
Introducing a guru of Fitness Business Strategy – Bill McBride! Bill is a health club industry veteran, he has worked in all aspects of sales, marketing, leadership, management, member experience and operations and currently serves as the Co-Founder, President & CEO of Active Sports Clubs. During this episode we chat to Bill about the threat of substitution and what it...
05 Jun 003 Dr Paul Bedford – Key Insights From The Retention Guru
In this show, we interview The Retention Guru, Dr Paul Bedford. With over 20 years experience working in the fitness industry, Paul is one of the global fitness industry’s leading authorities on retention, attrition and member experience management. During our chat we ask him about the most surprising revelation he has come across when it comes to retaining members, and has...
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