15 Jan 271 Customer Service Success in 2020 with Jaquie Scammell
Jaquie Scammell is Australia’s leading customer service expert, helping create a service mindset to those seeking growth in their organisations and themselves....
Culture Tag
08 Jan 270 Retention Success in 2020 with Dr Paul Bedford
Dr Paul Bedford has over 20 years experience working in the fitness industry, including roles as a gym instructor, personal trainer, fitness manager and club manager....
18 Dec 269 Verne Harnish Creating Momentum With Meetings in Your Fitness Business
Verne Harnish is founder of the world-renowned Entrepreneurs’ Organization (EO), with over 14,000 members worldwide...
13 Nov 263 Inside the Total Fitness Personal Leadership Program with CEO Sophie Lawler
Sophie Lawler is at the helm of Total Fitness as CEO, she is one of the youngest CEO’s in the industry....
21 Aug 250 Four key levers for change in your fitness business
Simon Walshaw is the Founder of Grace Curve Consulting, an Australian based business that works with organizations to enhance their culture and grow their leadership capacity. Prior to founding Grace Curve Consulting in 2017, Simon was the manager of Mingara One Fitness, a 4000+ member fitness and aquatics centre. ...
05 Jul 110 Chris Stevenson Keep Your Members Longer With High Net Promoter Scores
Chris Stevenson: How to connect with members during on boarding, ways to reward members and keep them longer and tips for improving your Net Promoter Score...
14 Jun 107 Justin Tamsett The 7 C’s to Building a Winning Team
Justin Tamsett has spoken to over 172,500 people face to face, delivering 291 presentations over 18 years. In this show you will learn the 7 C’s to building a winning team....
26 Apr 100 Todd Durkin – Empower Your Team for Outstanding Results
Our special guest this week is none other than the internationally recognized performance coach, personal trainer, author, speaker and the man who was ranked one of the Top 100 Most Influential People in Health & Fitness, Todd Durkin!...
06 May 050 How to Run Group Personal Training So You Make Money
This week we answer all your questions about starting, running and growing group training in a PT studio or fitness club with our special guest Adrian Antigua from Gainesville Health and Fitness, USA. Adrian Antigua is the general manager and sales manager for Gainesville Health and Fitness in Florida, USA, which includes a 75,000 square foot club with over 28,000 members. After graduating from the...
29 Apr 049 Bill Moore – CEO of Fitness Australia Shares Branding, Customer, and Future Direction Insights
Bill Moore is the new CEO of Fitness Australia, he has an extensive background in the fitness industry, which started with the ownership of a strong independent fitness facility in the early 90’s and being involved in the foundation work and establishment of key principals that now underpin Fitness Australia. More recently Bill was responsible for the development and successful running of the Michelle Bridges Group...
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