Jeb Blount is the best-selling author of seven books including Fanatical Prospecting, People Follow You, People Buy You. He is a Sales Acceleration specialist who helps organizations reach peak performance fast!

Through his companies – Sales Gravy, Channel EQ, and Innovate Knowledge, he advises many of the world’s leading organizations and their executives on the impact of emotional intelligence and interpersonal skills on sales, leadership, customer experience, channel development, and strategic account management.

During this weeks show, Jeb talks about the human element in connecting with customers, he shares advice on retention in a 24/7 fitness center model and he gives us the 5 most important questions to ask in sales.

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Top Tips From The Show

The human experience is far more important than anything else.

Although technology is driving customer experiences, studies show that it’s how customers interact and how they feel about the people in your business, that will have more of an affect on their decision to choose you.

Someone will do business with you if you can bridge their problems with your solutions, and do it in a way that you use their language (which you learnt because you were listening to that person).

People don’t buy for your reasons, they buy for their reasons.

When your prospect is talking, your mouth needs to be shut. When you listen, you make them feel important.

Inspirational Quotes From The Experts

Likeability is the gateway to human connection – Jeb Blount

People don’t buy for your reasons, they buy for their reasons – Jeb Blount

Resources Our Experts Shared In The Show

Jeb Blount
Website
Facebook
Sales Gravy Podcast
Fanatical Prospecting

Leisl Klaebe
Website
Join Leisl on the Australian Group Fitness Managers Roundtable

Show Sponsors
Visual Fitness Planner
Active Management

Shows Mentioned
Mo Hagan – Show 46
An Coppens – Show 45
Lisa Maltman – Show 39
Justin Tamsett – Show 5 
Debora Warner – Show 23
Best of Women In Fitness – Show 40
Lexie Griffiths – Show 44
Justin Tamsett – Show 43
The Best of the Boys – Show 41

Tweetables – Share The Experts Knowledge To #STRENGTHEN

[Tweet “The human experience is far more important than anything else @salesgravy”]

[Tweet “The smile is the universal language of likeability @salesgravy”]

[Tweet “Your new prospects are watching everything you do @salesgravy“]

[Tweet “Likeability is the gateway to human connection @salesgravy”]

[Tweet “People don’t buy for your reasons, they buy for their reasons @salesgravy”]

Share Your Thoughts

Tell us your #1 Takeaway from this show or what success you have had from implementing an idea you heard here! Comment below and you could win a 3 minute interview on the Fitness Business Podcast!