26 Aug 066 Tema Frank – The Human Connection In Customer Service
Tema Frank is a best-selling author and has worked in customer experience, marketing, and usability testing for over three decades....
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24 Jun 057 Bill McBride – Creation Vs Evolution – What’s Right For Your Fitness Business?
Bill is a health club industry veteran with over 25 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, residential, community, multi-tenant and corporate fitness sites. He co-founded Active Sports Clubs and Active Wellness, LLC and owns a health club consultancy - BMC3. Bill has served as Chairman of the International Health, Racquet & Sportsclub...
13 May 051 Jeb Blount Part 1 – The 5 Most Important Questions in Sales
Jeb Blount is the best-selling author of seven books including Fanatical Prospecting, People Follow You, People Buy You. He is a Sales Acceleration specialist who helps organizations reach peak performance fast! Through his companies – Sales Gravy, Channel EQ, and Innovate Knowledge, he advises many of the world’s leading organizations and their executives on the impact of emotional intelligence and interpersonal skills on...
15 Apr 047 Mo Hagan – What Will Group Fitness Look Like In 2021?
A global ambassador on the benefits of exercise and living well, Maureen Hagan is Vice President of Program Innovation for GoodLife Fitness and canfitpro –Canadian Fitness Professionals—the largest fitness education and certification organization in Canada. Mo, as she is known in the fitness industry, is a licensed physiotherapist, a Physical Health Educator and has been recognized for her work in fitness...
18 Mar 043 Justin Tamsett – Actions To Reward Status In Your Fitness Business
This weeks show features Justin Tamsett from Active Management. He talks about creating a customer experience, status within our businesses and the importance of personalisation for our members. JT also gives us a 3 step action plan for getting started with rewarding status within your business. Top Tips From The Show We need to consider what we want our prospects to experience...
19 Feb 039 Lisa Maltman – How Sleep Can Impact Ourselves, Our Business, Teams and Clients
Lisa Maltman recently launched a business called The Sleep Connection. With a professional background in Corporate and Sleep Health, as well as her personal experience, Lisa shares insights into the impact sleep has on all aspects of our lives, our business, our teams and our clients. Top Tips From The Show In business, its essential to create a culture that understands the benefits...
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