27 Sep 520 4 Step Process for Handling Customer Complaints with Hank Ebeling
Hank Ebeling, founder and owner of H4 Training, joins us to discuss his 4-step process for handling customer complaints....
club owners Tag
29 Jan Bodymapp: Exploring the Benefits of Bodymapp’s 3D Body Scanning App for Fitness Clubs
We caught up with Dipra Ray, CEO & co-founder of Bodymapp, a 3D body scanning & fitness tracking app that helps users measure their progress and set goals. This app offers club owners an easy and engaging way to monitor their member's health, and encourages them to return to the studio or facility to measure their progress. ...
26 Oct 464 The Power of 1% with Danielle Hayden
Just in time for your budget planning season! Danielle from Kickstart Accounting, Inc. loves to crush numbers, and she is here to give her expert advice on how to improve your profits by tweaking each of your profit centers by 1%. Also in this episode, Danielle dissects the 7 drivers in business: Price, Volume, Direct Labor Costs, Operating Expenses, Accounts...
27 Apr 430 Tips for Owning a Profitable Personal Training Business w/ Jessica Blasingame
This episode is about making money in your personal training business. Join Beam Financial founder Jessica Blasingame as she discusses the importance of knowing how to navigate your numbers and developing a financial forecast. Make better decisions for your business....
18 Aug 380 Creating Inclusive Practices in Your Business with Kia Williams
Kia Williams provides an eye opening episode about inclusion and diversity. Kia preaches that not only is this important amongst your staff, but your members too! Be creative, be open and be inspiring to everyone around you by talking about ways to bring people together and make them feel apart of your community. Listen for Kia when she states: You...
03 Mar 344 Putting the Customer Into the Customer Experience with Annette Franz
In today's episode, Annette gives her professional advice on how to improve a club's ability to connect with the customer and provide a customer experience that's worth talking about. Listen and learn, as Annette teaches us how journey mapping can assist in that connection along with bringing "the customer into your team meetings."...
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