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038 Justin Tamsett – What We Can Learn From Other Industries About Great Customer Experiences

038 Justin Tamsett – What We Can Learn From Other Industries About Great Customer Experiences

Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance.

During this show JT updates us on some recent gym visits, customer experiences he has had and some great books he has read! Also during this weeks show we hear from Ryan Hogan, the CEO of Australian Fitness Network, who tells us all about FILEX 2016.

Top Tips From The Show

Meet with a member’s significant other, best friend & a good mate from work. They play a part in the their success.

Your staff members should truly know everything about every product in the business.

(JT gave the example of getting a T-Shirt during his recent CrossFit visit) Small incentives (like a T-shirt) may entice members to join or take part or encourage them to pay a premium fee for the tangible item.

Finding commonality is one key to building rapport & making a sale.

Inspirational Quotes From The Experts

If you always look at gyms, health clubs, studios then you only get as good as gyms, health clubs and studios! Justin Tamsett

Finding commonality is one key to building rapport & making a sale. Justin Tamsett

Resources Our Experts Shared In The Show

Justin Tamsett
Active Management Website
Industry Leaders Roundtable
REX Roundtables
Pirch Website

Shows Mentioned
Casey Conrad
Steve Jensen

Australian Fitness Network
Website

Tribe Team Training
Australian Website
US Website

Books Mentioned
The Very Little but Very Powerful Book on Closing: Ask the Right Questions, Transfer the Value, Create the Urgency, and Win the Sale

Scaling Up: How a Few Companies Make It…and Why the Rest Don’t (Rockefeller Habits 2.0)

Tweetables – Share The Experts Knowledge To #GROW

Share Your Thoughts

Tell us your #1 Takeaway from this show or what success you have had from implementing an idea you heard here! Comment below and you could win a 3 minute interview on the Fitness Business Podcast!



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