27 Sep 520 4 Step Process for Handling Customer Complaints with Hank Ebeling
Hank Ebeling, founder and owner of H4 Training, joins us to discuss his 4-step process for handling customer complaints....
Customer experience Tag
30 Aug 516 Will Guidara: Unreasonable Hospitality in the Fitness Industry
Hospitality isn't just for restaurants. Find out how you can apply the principles of unreasonable hospitality to your fitness business....
03 Mar 344 Putting the Customer Into the Customer Experience with Annette Franz
In today's episode, Annette gives her professional advice on how to improve a club's ability to connect with the customer and provide a customer experience that's worth talking about. Listen and learn, as Annette teaches us how journey mapping can assist in that connection along with bringing "the customer into your team meetings."...
25 Sep 255 Creating a VIP Customer Experience
Matthew Walrath is the founder of Beyond Macros. Matthew teaches fitness industry professionals how to create remarkable client experiences that get results, increase retention, and generate referrals while decreasing admin and marketing tasks....
14 Nov 200 Amanda Bond Conversational Selling on Facebook
Amanda Bond is owner of The Ad Strategist and the creator of the StrADedy System....
12 Feb 038 Justin Tamsett – What We Can Learn From Other Industries About Great Customer Experiences
Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance. During this show JT updates us on some recent gym visits, customer experiences he has had and some great books he has read! Also during this weeks show we...
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