Known globally as Mr Retention for his ground-breaking work in member retention, exercise adherence and membership growth, Paul Brown is the creator of the Face2Face Retention Systems which are the standard operating procedure for several of the world’s most successful and prestigious health club groups with many millions of success stories to date and growing rapidly.
He is an award-winning Keynote Presenter, Consultant, Best Selling Author, successful Health Club Owner, leading business strategist, accomplished athlete and national champion in several sports and an investor in a wide range of business and property interests.
Over the next 4 weeks Paul will explore the following focus areas:
- What matters the most when it comes to Retention
- Trends and Traditions
- Retention in optional programs
- Measures of success
What you’ll learn
- Where most health and fitness businesses go wrong
- What businesses would most benefit from a focus on retention
- How to identify which members need retention attention
- 00:10 Introducing Mr Retention Paul Brown
- 01:20 Focus areas over the 4 week course
- 02:20 The single most crucial factor to retaining a client
- 02:59 Definition of member retention
- 04:30 Where do most health and fitness businesses go wrong?
- 06:04 What businesses would most benefit from a focus on retention?
- 07:36 How to identify which members need retention attention
- 13:34 What we will learn over the next 3 weeks
- 16:28 Take-away actions before next week
To chat to our expert guest Paul ‘Mr Retention’ Brown you can email him at firstname.lastname@example.org
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