Mark Miller is the Vice President of Merritt Athletic Clubs and has over 20 years of experience at the Senior Management level. He is responsible for the day to day management and operations of 9 clubs and over 800 staff. Mark’s expertise lies in leadership, staff development, revenue generation through both sales and non dues revenue programming, strategic operations and systems development.

During this show, we ask Mark three questions:

• How do you define visionary leadership and what do you to do live that?
• Why type of professional development do you do to lead your team?
• What are your top 3 tips for new managers starting in the industry?

Episode Timeline

• 01:35 – Introduction to Mark Miller
• 02:30 – Announcement of the Winner of the Active Management Powerful Insights E-Book
• 03:01 – Mark Miller talks about the IHRSA Institute
• 04:40 – Introduction to Merritt Athletic Clubs
• 05:38 – How do you define visionary leadership and what do you to do live that?
• 12:20 – Marks top 3 book recommendations on leadership
• 13:09 – Why type of professional development do you do to lead your team?
• 15:55 – What are your top 3 tips for new managers starting in the industry?
• 21:53 – Message from our sponsor Visual Fitness Planner
• 23:46 – Podcast wrap and top take-aways from todays show

Top Tips From The Show

• Mark re-named his manager roles into leader roles, he believes people rise to expectations.
• For yourself and your team, always look for ways to get better, this may be through books, discussions, challenge the process, riffle shots / experiments / look at simplifying and more efficient, looking outside of the fitness industry at what other industries are doing.
• Instead of calling front desk a front desk, they call it the welcome desk!
• Managers think of command and control type, Leaders think of trust and track
• If we believe it in our heart and our head, then we can deliver it and model it and everyone else can do it.
• Find mentors for your personal growth, find someone who wants to help you grow
• Give yourself time and belief, there’s no such thing as failure, its simply a means to learning.

Inspirational Quotes From The Experts

“Visionary leadership is leadership that sets the course for the future.” Mark Miller

“Leadership is about knowing your purpose. It’s about development and growth of others, about operating out of love, not fear. Leaders set the tone, they inspire the vision, they model it, they challenge it and they challenge the process of how and what we do.” Mark Miller

Resources Our Experts Shared In The Show

Mark Miller
Email
IHRSA Institute
REX Roundtables
Kaizen

BOOKS recommended by Mark Miller:
The Leadership Challenge – James Kouzes and Barry Posner
How To Win Friends And Influence People – Dale Carnegie
The Advantage – Pat Lencioni
The 5 Dysfunctions Of A Team – Pat Lencioni

Tweetables – share the Experts knowledge to #GROW

Share Your Thoughts

Tell us your #1 Takeaway from this show or what success you have had from implementing an idea you heard here! Comment below and you could win a 3 minute interview on the Fitness Business Podcast!

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