This weeks guest is the editor of Health Club Management Magazine – Kate Cracknell.  She joined the company in 2006 and has led the magazine to become a leading title for the health and fitness industry around the world.

During the interview, Kate shares:

• why it’s so important to keep your customer front of mind
• what Brexit means for the UK fitness industry
• she challenges clubs on how their interacting with members and connecting with the inactive community
• some insider tips on how to get PR for your business

Also during this weeks show we have a very special announcement and we have next weeks guest, Jay Baer join us for a round of Quick Fire Five.

Top Tips From The Show

 

If gyms want to get more people active, they need to start at the beginning. Get people walking down the street first.

Why not sell virtual gym memberships where people come in for advice once a month but don’t even use your facilities?

By 2020, depression will be the 2nd biggest cause of premature death and disability. What does your gym offer for that?

Too much still stays the same in health clubs. Service standards still aren’t great, member retention is still shocking.

Inspirational Quotes From The Experts

 

Talk to your customers and talk to your prospects  – Kate Cracknell

If gyms want to get more people active, they need to start at the beginning. Get people walking down the street first – Kate Cracknell

Resources Our Experts Shared In The Show

 

Kate Cracknell
Website
Twitter
Subscribe to Health Club Management for FREE
Read the current edition of Health Club Management
Read the current edition of the Health Club Management Handbook (download a pdf or launch the online version from the website)
Access several years of back issues for FREE

Links to features referenced in the interview
NB: These are links to digital turning pages, so may not launch on a mobile or tablet.
Nuffield Health
Quadrant acquires Fitness First

Gymtopia series – a few examples:
Franco’s Athletic Club, US: http://lei.sr?a=J0S2P
Fifth Avenue Club, Calgary, Canada: http://lei.sr?a=o5U0L
Hukka, Finland: http://lei.sr?a=Q1T5Q
Midtown Athletic Club, US: http://lei.sr?a=b4w2k
GoodGym: http://lei.sr?a=J2l1I

Interviews – a few recent examples:
Tony de Leede: http://lei.sr?a=R9d0I
Sébastien Foucan: http://lei.sr?a=J7G1P
Jonathan Fisher: http://lei.sr?a=l6u5T
Brian Schuring: http://lei.sr?a=Q6w6r

If there are any other interviews you want to read, just go to the HCM website and type the person’s name into the ‘search features’ box.

Book Recommended by Jay Baer
Procrastinate On Purpose

Show Sponsors
Precor
Tribe Team Training
REX Roundtables

Flashback Show
Show 51 – Jeb Blount

Tweetables – Share The Experts Knowledge To #STRENGTHEN

 

[Tweet “Talk to your customers and talk to your prospects @HealthClubKate”]

[Tweet “If gyms want to get more people active they need to start at the beginning @HealthClubKate”]

[Tweet “Why not sell virtual gym memberships? @HealthClubKate”]

[Tweet “Service standards still aren’t great, member retention is still shocking @HealthClubKate”]

[Tweet “You work out – you feel better @HealthClubKate”]

Share Your Thoughts

 

Tell us your #1 Takeaway from this show or what success you have had from implementing an idea you heard here! Comment below and you could win a 3 minute interview on the Fitness Business Podcast!