A note from the host, Chantal Brodrick

Jon Nasta is a Consulting Partner for Retention Solutions Ltd, Listen360.com and Keepme.ai.

If you haven’t had the opportunity to meet Jon in person or hear him speak at an event, then you are in for a treat!

I truly believe this Intensive eBook is one of our BEST EVER, in particular, keep an eye out for when Jon takes us through a detailed flow chart of a customer journey for high users, low users, and non-users.

Often accused of being obsessed with member engagement and retention Jon has held positions such as COO of Retention Management, Sales Director of Matrix Fitness and Marketing Director for Xercise4Less.

He is currently combining all he has learnt about member engagement and club operations by launching a new club concept, In addition, he enjoys bringing the health club industries leading attrition defence systems, Listen360 and KeepMe to market.

We feel very honoured that Jon said yes to coming on the show – and when you read this eBook – you will understand why!

Here’s what you will learn in the pages ahead:

• How to Plan the Ultimate Gym Member Journey
• Mapping out the member touch points
• 4 key stages of the journey

P.S. Look out for key action items weaved through each chapter.