Hank Ebeling is a small-business entrepreneur and the founder of H4 Training gyms in the Chicagoland area. He’s built his career on a passion for customer service and customer experience and now helps other small business owners grow their business by focusing on service just like he did. Hank also is the host of the popular Success Trails Podcast in which he has interviews and conversations with a range of other small-business owners. Hank recently authored the book Crushing the Competition with Service.

Hank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of  customer service,  your club can crush the competition! Follow along for Hank’s 14 service points and a “how-to” guide on implementing them.  Plus, Hank explains the definition behind “Surprise and Delight.”

Your Podcast Snapshot

• The importance of customer service and customer experience
• Having the right team in place to deliver top customer experience
• Hank’s 14 service points

Resources Our Expert Shared in the Show

Crushing the Competition with Service by Hank Ebeling

Extreme Ownership by Jocko Willink

Contact Today’s Guest

Hank Ebeling
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