Amanda Stevens has dedicated nearly two decades to researching and understanding the science of consumer behaviour and how organisations can grow through uncertain times by putting their customers at the heart of everything they do. During the show we discuss:
The difference between a customer and an advocate
How we can help our team understand the importance of customer service
How a customer advisory board can help you get great insights on your business
The role of technology for customer experience
And she shares 3 ways to immediately improve the customer experience in your business
What you’ll learn about
The difference between a customer and an advocate
How we can help our team understand the importance of customer service
How a customer advisory board can help you get great insights on your business
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Amanda Stevens has dedicated nearly two decades to researching and understanding the science of consumer behaviour and how organisations can grow through uncertain times by putting their customers at the heart of everything they do. During the show we discuss:
