Blair is Former VP of Strategic Initiatives for Medallia, the world’s leading operational customer experience management (OCEM) technology, subject matter expert on operationalizing voice of customer systems, and club owner for over 34 years. He is President of Club Works, Medallia’s Partner for Operational Customer Experience Management in the fitness industry. ClubWorks serves more over 500 clubs including Equinox, US Fitness Group, Fitness Connection, Gainesville Health and Fitness, The Houstonian and hundreds more high-end as well as low cost providers.

During this weeks show we discuss:

• Opportunities to innovate within our business
• Steps to identify if your business aligns with your values and purpose

What you’ll learn

• Opportunities to innovate within our business
• Steps to identify if your business aligns with your values and purpose
• How we can collect data from our customers

ACCESS THE TRANSCRIPTION OF THIS PODCAST

Resources shared in the show

MX Metrics

[email protected]

http://www.vegafactor.com/# home-intro

Show Sponsors

MYZONE

Team Rockstar Fit

#FBPFamily MeetUp

IHRSA 2018