Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance. During this episode JT talks about:
- Tips for understanding your customers learning style
- Becoming a guest in your clients YOUniverse
- The importance of delivering a seamless, comprehensive and personalized service
Also in this episode, our resident podcast expert, Sharon Tousley, tells us about the equipment you need to kick start your very own podcast, and we hear more about one of our sponsors – Visual Fitness Planner and why its is the ultimate way to improve your clubs Set-Show-Close percentages.