This weeks show features Justin Tamsett from Active Management. He talks about creating a customer experience, status within our businesses and the importance of personalisation for our members. JT also gives us a 3 step action plan for getting started with rewarding status within your business.
Top Tips From The Show
We need to consider what we want our prospects to experience before buying.
In 2016, the consumer wants you to help them reveal what they really want, rather than asking them to articulate it – this is when it becomes so important to deliver that personal experience that JT spoke about.
You must give yourself permission to get out of the business and work on the business and gave us that 3 step action plan! So why not give it a try and see how you go!
Inspirational Quotes From The Experts
You must give yourself permission to get out of the business and work on the business – Justin Tamsett
Tweetables – Share The Experts Knowledge To #STRENGTHEN
[Tweet “Every person will give a different answer on HOW to deliver an experience @JTActiveMgmt”]
[Tweet “Delivering good service does not last long enough in the customer lifecycle @JTActiveMgmt”]
[Tweet “Anticipate member needs before they know what they want or need @JTActiveMgmt“]
[Tweet “Your consumers now want exclusivity with their status @JTActiveMgmt”]
[Tweet “Brain training is a nice fit for our industry. It will be a $6B industry by 2020 @JTActiveMgmt”]
[Tweet “Consumers embrace you if you help reveal what they want rather than asking them @JTActiveMgmt”]
Share Your Thoughts
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